Frequently Asked Questions

We get it, things change!

If you need to make a change to the Personalization on order, please contact as soon as possible using our Contact Us Form or send us an email at info@wildhavenstudio.com.

If we have not started on your order, there will be no charge and we will refund your entire purchase in full. If we have started the designing / drawing, or have sent you a proof for approval, there is a charge of $15. If we have received your final proof approval, you will be responsible for the entire order cost as the item is already in production.

Please view our Cancellation Policy for full terms and conditions regarding Refunds + Cancellations.

It is the customer's responsibility to check the proof, as we are human & can make mistakes!

Please look for design, spelling, dates, locations and colors to be sure that everything is correct before approving!

Once the proof is approved by the customer, the item will go to production and no other changes may be made.

WildHaven Studio will not incur any costs for a replacement if a mistake is realized after the proof has been approved. PLEASE CHECK IT CAREFULLY!

Yes, you will receive a proof for all custom products. In fact, we don't move any customized product into production without your approval! After your order is placed, we will get to work on your design and deliver a mocked up proof directly to your inbox! From there we offer two rounds of design edits!

The proof will be sent to the customer's email that is provided within 72 business hours.

If you have not received a proof within this time frame, please check your Junk or Spam folders.

After the proof is sent to the customer, TWO additional edits may be requested, unless the seller has made a mistake that needs to be fixed. Pricing for any additional edits will be discussed before continuing.

Turnaround time varies depending on the package selected and the date of your wedding.

Turnaround time is 3-5 business days from the day you approve the proof. The proof will be sent 2 business days after purchase via the email provided (a total of 5-7 business days). Your order does not go into production until I receive approval of the proof.

Turnaround time is 2-3 weeks from the day you approve the proof. The proof will be sent 2-3 business days after purchase via e-mail. Your order does not go into production until I receive approval of the proof.

The items will not be approved for production until all questions/concerns regarding the order have been answered by the customer. WildHaven Studio is not responsible for a delay in shipping due to a lack of response.

Turnaround time is 5-7 business days for the order to print + ship. Shipping is then about 3-5 business days.

Please allow extra time during the holiday season for shipping delays.

Turnaround time is 5-7 business days for the order to print + ship. Shipping is then about 3-5 business days.

Please allow extra time during the holiday season for shipping delays.

Please use the Upload button located within the Personalization Options of the item to send us photos of your furry family member!

Yes, please take careful consideration when sending a photo of your pet! Pets will be drawn exactly as is in the photo. Redrawing will incur a design fee.

• Use a high-quality, original photo.

This means no screenshots or filters + the photo should not be blurry or pixelated when zoomed in.

• Good lighting.

Detail of face / fur is easily visible.

• Pet is front-facing and at eye level with the camera.

Photo should not be taken from above with the pet looking up at you.

• FULL BODY PHOTOS:

Pet should be sitting down, not laying. Please show entire body (from the front, not the side) and paws.

Stance and expression will not be edited. Collars / harnesses / bandanas will be removed unless otherwise stated.

Absolutely! If you would like your pet to say (for example) "Cheers! Love, Maddie" instead of "I Do, Too!" please leave us a Note! If there are any concerns or questions with your request, we will reach out to you.

On our custom sketch artwork we do allow up to 2 rounds of changes on your artwork, as long as they don't involve completely redrawing.

If you have specific instructions for the artist, please leave us a Note so we can relay this information.

Our pet artwork fees are a non-refundable service as they are hand-drawn and since your drawing was already created and emailed to you, we are unfortunately unable to refund that part of any order.

Yes! We do require an Artistic Release Form from the artist.

Please Contact Us prior to placing your order so we can review the artwork for compatability.

Acrylic is incredibly durable.

It can be used over a broad temperature range and has superior weather resistance compared to glass and other forms of plastic. Under high impact, it will not shatter and if it does break, it fractures into large, dull-edged pieces.

Acrylic can scratch easily, so avoid contact with sharp or abrasive items.

The acrylic signs that use paint as a medium are painted on the back of the acrylic with 2-3 heavy coats to for a completely opaque look, and the color is visible from the front, giving it that sheen and flawless look! The paint is then sealed to prevent any cracking or peeling.

The design is then applied on the front of the acrylic.

All of our large acrylic signs have corner guards applied before being wrapped in industrial-strength shrink wrap for protection.

The decor is then wrapped in bubble wrap and placed into a thin, form-fitting box to prevent movement during shipping.

There are 2 rules of thumb you can use:

• 1 cup per hour per guest (4 hours x 150 guests = 600 cups)
• 3 cups per guest (3 cups x 150 guests = 450 cups)

For a more in-depth guide to choosing your drinkware quantities, please refer to our blog post on this topic.

Yes, all of our Drinkware is double-sided (even if it's the same design!) unless stated otherwise in the description!

There is no price difference between single-sided and double-sided, as we do not charge extra to print the second side.

Each drinkware order is one ink color.

Most of our designs are printed onto the drinkware. Some products may have a permanent vinyl application, which will be stated in the product description.

Yes! We offer Pet Illustration can coolers, as well as other items, to feature your furry family member!

Please view our Include Your Pet collection!

All designs are printed directly onto the mug so the print will never scrape/fade away. It is a flat and totally permanent sublimation print (not vinyl or stickers).

Sure! Please Contact Us prior to placing your order so we can review the artwork for compatability.

Yes, all of our Can Coolers are double-sided unless stated otherwise in the description!

There is no price difference between single-sided and double-sided, as we do not charge extra to print the second side.

Absolutely! We do offer multiple colors depending on the quantity ordered. The colors will be split as evenly as possible.

• Qty 25-49 - 1 can cooler color / 1 ink color
• Qty 50-74 - 2 can cooler colors / 1 ink color
• Qty 75-99 - 3 can cooler colors / 1 ink color
• Qty 100 and up - 4 can cooler colors / 1 ink color

All of our designs are printed onto the can coolers for a high-quality product. We do not use vinyl on our can coolers.

Sure! Please Contact Us prior to placing your order so we can review the artwork for Can Cooler compatability.

Yes! We offer Pet Illustration drinkware, as well as other items, to feature your furry family member!

Please view our Include Your Pet collection!

Each item varies in sizing. Please see the individual item for a corresponding Size Guide.

If you have questions regarding sizing on a specific item, please Contact Us prior to placing your order.

How we place the design onto apparel will vary per item; please see individual item details.

We have three transfer processes:

• Premium DTF Transfer
• High Quality Screenprint Transfer
• High Quality Heat Transfer Vinyl

All items are professionally heat pressed.

On our custom sketch artwork we do allow up to 2 rounds of changes on your artwork, as long as they don't involve completely redrawing.

If you have specific instructions for the artist, please leave us a Note so we can relay this information.

Our pet artwork fees are a non-refundable service as they are hand-drawn and since your drawing was already created and emailed to you, we are unfortunately unable to refund that part of any order.

Answer

Rush Production will decrease the production time of Can Coolers from 7 Business Days to the selected amount of business days.

Please keep in mind that production begins AFTER you receive and approve your proof (24-48 hours after your order is placed).

Production refers to the actual printing time & does not include time for drawing, editing, designing or shipping.

Please leave in the Order Notes the lastest date that you can receive this item. We will contact you with any concerns.

Rush Production orders will ship to the customer directly from our printing production partner and therefore bypass WildHaven Studio's quality control inspection.

PLEASE NOTE: Rush Production is NOT available for shipping to Alaska, Hawaii, Puerto Rico and APO/FPO/DPO addresses as we cannot guarantee a delivery date.

To see the product page for Rush Production, please Click Here.

No, Rush Production only refers to the actual production time for the item.

No - The products that have Rush Production as an available option will be listed as such. All other items will be Standard Production.

Requests for returns must be made within 5 calendar days of receiving an item. Once received, in new, unused condition, we will issue a refund for the item.

To request a return or exchange, please use our Contact Us Form. We will do our best to respond to this request within 24 hours.

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If a printing mistake is made on our end, we will replace the item free of charge.

All custom/personalized/food grade items are non-refundable.

Please note that we do our best to represent colors in all of our product photos and proofs, but due to browser and monitor settings, colors may vary from your computer screen to the print item(s).

Shipping charges are non-refundable. Buyers are responsible for all return shipping fees and for your protection, we recommend you obtain a tracking number for the package.

Please see our Refund Policy for full terms and conditions.

All items are packaged with the love and care you deserve for your special moment. Signage, decor and other fragile items are packaged in a crush-proof container or box with appropriate bubble packaged and/or wrapping.

Once orders are placed in the mail it becomes the responsibility of USPS/FedEx/UPS. If the shipping carrier damages or loses the package, WildHaven Studio is not liable for the loss. WildHaven Studio does not offer refunds on such items.

It is the customer’s responsibility to provide a safe place for packages to be delivered. Any stolen or lost package claims are between the customer and the shipping carrier - USPS, FedEx, or UPS.

Free shipping is available on all orders over $350, less taxes and shipping.

Wedding Packages are not eligible for free shipping.

At this time we only ship domestically within the United States. We do not provide international shipping.